INNOVASTORE, TERMS OF PURCHASE (Last updated 12.02.2021)
Online shopping takes place according to Finnish legislation and regulations. The delivery terms apply to all orders placed on this website.
2§ Colour options, product pictures and stamp colours
We strive to always deliver the certain products in the specific colour and/or weight that they are ordered in. In case a certain product is out of stock we notify the customer of this by telephone or e-mail. The colours, dyes and stamps of ordered products may differ from the examples on our website. This should be kept in mind especially with dyed discs as all of them are individually dyed and the appearance of the products will vary. The ”colour preference” option on product pages does not bind InnovaStore to deliver the exact colour as ordered. Slight variations in stamp quality may occur on disc products due to the stamping method used.
The ”colour preference” acts as a guideline which we strive to deliver if we have it in stock. If a particular colour is out of stock we deliver the product in as similar colour as possible. If the customer absolutely requires that an ordered item comes with a certain colour and there is only a colour preference -option on the product page of the particular product, this request must be added to the additional information -field before ordering. The best practice is to give 2-3 different colour options that are OK by the customer. In case there are none of the requested colours available, we always contact the customer via email or by telephone before shipping the order.
The product pictures used at InnovaStore are always for illustrative purposes only and the actual products don’t necessarily look the same as the product pictures. The stamps and the stamp colours of the discs will vary, unless stated otherwise in the product description. If you’re interested in a certain stamp or stamp colour, please contact our customer service before placing your order and ask for availability.
3§ Order pick-up
It is not possible to collect orders from our place of business. You can find the available shipping methods from here
4§ Order processing & delivery
The processing time for orders is 0-3 business days outside the busiest times. The actual delivery time depends on the delivery method used on the order. Congestion may cause delays to projected delivery times.
5§ Pricing, currency & tax
All prices are presented in Euros and they include taxes by default. The VAT (Value added tax) is not collected on orders from Åland Islands and outside the EU zone. When the order recipient country is set to a non-EU country or the Åland Islands, the prices shown on the website will be adjusted to represent a tax-free price. The customer is responsible for taxes and customs fees in the recipient country. You can find the available payment options here. Offered payment options may differ based on the buyers country. Cash on Delivery -option is only available inside Finland.
6§ Shipping methods
Shipping and handling fees will be added to shipped orders. More information about delivery methods here. The fees for other than golf discs orders are determined by the current fees of Posti at the time of shipping. Cash on delivery orders (only available inside Finland) will be charged according to current fees of Posti at the time of shipping. The delivery method for orders over 20 kg in weight will be determined separately. We will contact the customer by telephone in these cases.
The customer has the right to return their order within 14 days of receiving the product. All returns must be first agreed upon with our customer service via telephone or email. If the returning of the goods does not result from a manufacturing flaw or a mistake by InnovaStore, the client will be subject to cover a return fee (same amount as the fee for shipping the ordered goods* to customer's location, see rates here). Approved returns will be either refunded to the customer directly to the customer’s original payment method or in some other way agreed by both the customer and InnovaStore.
The customer has the right to exchange the purchased product to another product with the same price within 14 days of receiving the product. If the exchange is not caused by product flaw or mistake in shipping, the customer is subject to cover a return fee same amount as the fee for shipping the ordered goods* to customer's location, see rates here). Flawed products and mistakes in shipping are always covered with no extra shipping cost to the customer.
*(Free shipping limits do not apply on return fees)
8§ Data collection
9§ Applications of these terms
These terms apply to online store only.
- Service center
- Beginner's guide to disc golf
- How to choose right disc?
- Instructional videos
- Shipping methods
- Payment methods